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My step-by-step design process:

Discovery & Research

Before designing a solution, it’s crucial to understand the problem. I conduct qualitative and quantitative research, user interviews, and competitor analysis to map real needs. I use tools like Maze, Hotjar, and UserTesting to identify patterns and opportunities.

Problem Definition & Strategy

Based on collected insights, I define hypotheses and prioritize opportunities aligned with both business and user goals. I create personas, user journeys, and experience maps to guide the product strategy and ensure a user-centered design approach.

Ideation & Prototyping

I explore solutions through wireframes, flows, and interactive prototypes in both low and high fidelity. I use Figma to test different approaches and validate concepts before implementation, ensuring greater efficiency in development.

Testing & Validation

I conduct usability testing, A/B testing, and heuristic analysis to validate design decisions and improve the experience based on real data. Continuous interaction with users and stakeholders enables quick and strategic adjustments.

Implementation & Handoff

I work closely with developers to ensure that implementation remains true to the design and meets accessibility standards. Clear documentation and a well-structured Design System facilitate scalability and digital product maintenance.

Measuring Impact & Iteration

The process doesn’t end at delivery. I track engagement, conversion, and retention metrics to evaluate design impact. Based on data, I propose continuous improvements to optimize the user experience and product performance.

My step-by-step design process:

01 Research & Discovery
  • Define design challenges and opportunities with stakeholders.

  • Plan and conduct qualitative & quantitative research (interviews, usability testing, heuristic analysis, surveys).

  • Competitive benchmarking to understand trends and differentiators.

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02 Strategy & Information Architecture

  • Create target audience, user journeys, and experience maps to structure the product vision.

  • Define navigation flows and information architecture to ensure clarity and usability.

  • Translate insights into actionable design and product requirements.

Validation &

Usability Testing

  • Plan and conduct user testing to refine the experience.

  • Analyze user behavior and metrics to drive data-informed decisions.

  • Iterate continuously based on feedback and usage insights.

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Design & Prototyping

  • Develop wireframes and responsive UI designs based on heuristics and design guidelines (Material Design, Human Interface Guidelines).

  • Create interactive prototypes for quick idea and feature validation.

  • Design System: Build, maintain, and scale design systems to ensure consistency and efficiency.

Handoff, Implementation & Iteration

  • Collaborate closely with development teams, ensuring a seamless handoff and high-quality execution.

  • Support design QA, refining details before launch.

  • Monitor post-launch metrics and apply continuous improvements based on real user data.

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Consistent and scalable design system.

Accessibility and efficiency.

I created a  clear principles, used design tokens, and documented everything in Figma and Storybook. The result is a consistent and scalable design system, ensuring standardization, accessibility, and efficiency.

Design System, Backoffice more

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